Dear author,
The accommodation was done for the patient and the nurse was more than happy to have the assignment change as no one gains pleasure from humiliation; however, as DNP educators I firmly believe that we need to educate the patient population. I do not feel that your suggested approach is too harsh. We as healthcare providers are trained to accept cultural diversity and respect and deserve the same. Health organizations must follow a different customer service method than the traditional “customer is always right” as we are not selling luxury products. However, it is sad to see healthcare services adopt traditional business methods often which may not apply to healthcare settings.