Wendy – thank you for your post. I’m curious about the dynamics surround the patient that did not like the nurse due to an accent. Was this the one that was accommodated by changing the nurses’ assignment? Does your facility have a policy that documents that all patients will receive equitable services by a diverse group of professionals? It seems to me that if a patient cannot abide by these rules the next step for the hospital would be to help arrange for the patient to be transferred to a different facility – at the patient’s expense. Is this approach I offer too harsh?